Privacy Policy

Privacy Policy

Introduction

Welcome to https://deep-grout-cleaning.storysurge.net (hereinafter referred to as “Deep Grout Cleaning” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our users. Our policy complies with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and California’s Business and Professions Code (CPA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s ConnectiCT Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://deep-grout-cleaning.storysurge.net
  2. Any mobile applications or software developed by us and made available to users
  3. Online services offered through our platform
  4. Products purchased or accessed via our website

Please note that this policy does not extend to third-party platforms, apps, or services linked to our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines our practices when users engage in the following activities:

  1. Using our applications and services as an authorized user
  2. Visiting our website or interacting with linked web pages
  3. Subscribing to newsletters, emails, or other communications from us
  4. Providing feedback or participating in surveys
  5. Making purchases on our platform

Personal Data Collection

We collect a variety of personal data to enhance your experience and improve our services. The types of information we gather include:

  1. Account Information: Details related to your account creation, such as username, email address, and password.
  2. Payment Information: Credit/debit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Bank account numbers (if directly provided) and financial transaction records.
  4. Purchase Information: Products or services purchased, purchase frequency, and associated costs.
  5. Mobile Device Identifiers: Unique device IDs, mobile phone numbers, and IP addresses.
  6. Location Data: GPS coordinates and location-based services data if you choose to enable them.
  7. Feedback and Reviews: Comments, suggestions, and ratings provided by users.
  8. Social Media Information: If you connect our services to your social media accounts, we may collect data from these platforms (with your consent).
  9. Product Interest: Details about products viewed, added to cart, or purchased on our website.

We collect this data through various means: user input forms, online interactions, tracking technologies (like cookies), and third-party service providers who assist in data collection and processing.

Cookies

We utilize cookies and similar technologies to enhance your browsing experience and gather analytics. Cookies serve multiple purposes, including:

  1. Strictly Necessary: These ensure basic functions of our website, like secure login and navigation.
  2. Preference: Remembering user preferences for a personalized experience.
  3. Analytics: Tracking website usage to improve performance and functionality.
  4. Marketing: Delivering targeted ads based on your browsing behavior.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. Once these purposes are achieved or when no longer required by law, we securely delete or anonymize the information. This process ensures that your data is not retained beyond its intended use.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Right of access and rectification
  • Right to erasure (also known as the “right to be forgotten”)
  • Right to restriction or object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right not to be subject to automated decision-making (in some cases)

To exercise these rights or have any data-related queries, please contact our privacy team using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage users to review this policy periodically to stay informed about how we protect their personal information.

Contact Information

For any questions, requests for data access or correction, unsubscribe inquiries, or other privacy-related matters, please contact us: